#Mint and lily complaints full
#Mint and lily complaints free

We recommend that you first simply consult the internet, or any other reliable horticultural source (ex. Questions or Complaints Concerning Germination No returns will be accepted, nor refunds granted after 15 days of the customer receiving the product.Some financial institutes take a few extra days to process payment. Assuming the customer has returned seeds within 15 days of receipt, Eden Brothers will process the refund within 5-7 business days using the original payment method.

Customers should contact Eden Brothers customer service department to advise they will be returning seeds.

#Mint and lily complaints free

If they had free shipping, Eden Brothers will deduct the shipping fees from their refund.

All returns are made through mail, and the customer is responsible for creating their own return label and covering shipping costs.

Eden Brothers does not accept returns for bulbs and perennials due to their perishable nature.

#Mint and lily complaints full

Eden Brothers will accept any unopened seed packages within 15 days for a full refund less shipping costs.When a customer purchased the wrong product, or doesn't want it, Eden Brothers will accept returns as follows: Refund/Return Policy for Customer Remorse Products However, if the refund occurs after 120 days of purchase, it will be processed in the form of a check. The customer may be refunded by the original payment method, check, or PayPal.Depending on the situation and the number of items purchased, Eden Brothers may refund the original shipping cost.Customers will be refunded for damaged items within 5-7 business days once the customer has been notified and accepted their refund option.Eden Brothers does not accept returns of used goods.If the item is damaged upon receipt, Eden Brothers does not require for it to be returned.Once reviewed, we will contact the customer to discuss resolutions. Eden Brothers will request pictures of the damaged items which will be reviewed.Return requests for defective or missing products must be submitted to Eden Brothers within 30 days from receipt of the package by email or phone.When a product is incorrect, damaged by the carrier, defective in any way, or never arrived, Eden Brothers will consider a return as follows: Refund/Return Policy for Defective or Missing Products Simply email or call Eden Brothers customer service department, and as long as the order in question has not been processed for shipment, a full cash refund will be issued within 10 days.